Receptionist, All for Oxford
ESSENTIAL JOB FUNCTIONS:
Initiate prompt, courteous delivery of service by engaging guests upon arrival Welcome visitors upon entering the Resiliency Center and help to ensure an overall pleasant visitor experience Cultivate a welcoming atmosphere that emphasizes trauma informed and victim-centered delivery of service Help to manage the physical location of the Resiliency Center to provide a comfortable place for visitors to congregate or seek services Serve as the point of reference for visitors who need assistance or information and be attentive to their questions Answer phone calls and appropriately direct individual inquiries Respond to complaints and seek the appropriate resolution Participate in crisis intervention training and provide an empathic listening ear, as needed Assess visitor's needs and provide them with personalized solutions for self-directed wellness activities or classes offered by the Resiliency Center and/or others across the community Create fillable forms upon request Complete special projects as assigned by management Comply with attendance and punctuality, as well as all other Common Ground policies and procedures RELATED JOB FUNCTIONS:
Continuously manage a clean and comfortable environment for people served as well as co-workers Actively support and participate in continuous intra-departmental and agency-wide quality improvement processes Ensure adherence to Resiliency Center core values of compassion, acceptance, integrity, growth, and collaboration within both staff culture and program development Perform other job-related duties as assigned SUPERVISION:
None REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES KNOWLEDGE OF:
Trauma-informed care And understanding of the impact of traumatic events on individuals and community Routine clerical operations Confidentiality Policies and Procedures Crisis Intervention skills, which will be provided upon hire by Common Ground SKILL TO:
Be comfortable with people during times in which they may exhibit emotional distress Type, enter data, file efficiently and operate office equipment efficiently Demonstrate excellent communication skills, both written and verbal Interact positively with departmental staff and individuals being served Resolve guest conflict in a friendly, helpful manner Demonstrate excellent customer service skills Demonstrate proficiency in relevant software and applications (i.
e.
Microsoft Word, Excel, PowerPoint, and Outlook) ABILITY TO:
Understand and follow verbal and written instructions Communicate effectively, both verbally and in writing Manage volatile situations in a safe, calm, and caring manner Apply the dynamics of the crisis intervention model and engage in problem solving process Demonstrate organizational skills with strong attention to detail Consistently exercise superior customer service skills with both team members and individuals being served Relate to a diverse population which includes a variety of age, sex, economic and educational background REQUIRED EDUCATION AND
Experience:
High School Diploma or GED Experience working in a community-based setting, preferred Bi-lingual (Spanish, Arabic, or American Sign Language), preferred ESSENTIAL REQUIREMENTS:
Physical Requirements:
The physical demands described are representative of those that must be met by an employee to successfully perform the essential duties of this job.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.
Environmental Working Requirements:
Work is done in an office environment with exposure to computer screens.
The work environment is that of a resiliency center and may subject staff to behavioral events that could be emotionally fatiguing.
Other Requirements:
Personal qualities of integrity, credibility, and commitment to the mission and vision of Common Ground.
Promote a team environment.
Ability to work evenings, weekends, and holidays, as required.
Recommended Skills American Sign Language Attention To Detail Audio Equipments Communication Computer Displays Confidentiality Estimated Salary: $20 to $28 per hour based on qualifications.
Initiate prompt, courteous delivery of service by engaging guests upon arrival Welcome visitors upon entering the Resiliency Center and help to ensure an overall pleasant visitor experience Cultivate a welcoming atmosphere that emphasizes trauma informed and victim-centered delivery of service Help to manage the physical location of the Resiliency Center to provide a comfortable place for visitors to congregate or seek services Serve as the point of reference for visitors who need assistance or information and be attentive to their questions Answer phone calls and appropriately direct individual inquiries Respond to complaints and seek the appropriate resolution Participate in crisis intervention training and provide an empathic listening ear, as needed Assess visitor's needs and provide them with personalized solutions for self-directed wellness activities or classes offered by the Resiliency Center and/or others across the community Create fillable forms upon request Complete special projects as assigned by management Comply with attendance and punctuality, as well as all other Common Ground policies and procedures RELATED JOB FUNCTIONS:
Continuously manage a clean and comfortable environment for people served as well as co-workers Actively support and participate in continuous intra-departmental and agency-wide quality improvement processes Ensure adherence to Resiliency Center core values of compassion, acceptance, integrity, growth, and collaboration within both staff culture and program development Perform other job-related duties as assigned SUPERVISION:
None REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES KNOWLEDGE OF:
Trauma-informed care And understanding of the impact of traumatic events on individuals and community Routine clerical operations Confidentiality Policies and Procedures Crisis Intervention skills, which will be provided upon hire by Common Ground SKILL TO:
Be comfortable with people during times in which they may exhibit emotional distress Type, enter data, file efficiently and operate office equipment efficiently Demonstrate excellent communication skills, both written and verbal Interact positively with departmental staff and individuals being served Resolve guest conflict in a friendly, helpful manner Demonstrate excellent customer service skills Demonstrate proficiency in relevant software and applications (i.
e.
Microsoft Word, Excel, PowerPoint, and Outlook) ABILITY TO:
Understand and follow verbal and written instructions Communicate effectively, both verbally and in writing Manage volatile situations in a safe, calm, and caring manner Apply the dynamics of the crisis intervention model and engage in problem solving process Demonstrate organizational skills with strong attention to detail Consistently exercise superior customer service skills with both team members and individuals being served Relate to a diverse population which includes a variety of age, sex, economic and educational background REQUIRED EDUCATION AND
Experience:
High School Diploma or GED Experience working in a community-based setting, preferred Bi-lingual (Spanish, Arabic, or American Sign Language), preferred ESSENTIAL REQUIREMENTS:
Physical Requirements:
The physical demands described are representative of those that must be met by an employee to successfully perform the essential duties of this job.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.
Environmental Working Requirements:
Work is done in an office environment with exposure to computer screens.
The work environment is that of a resiliency center and may subject staff to behavioral events that could be emotionally fatiguing.
Other Requirements:
Personal qualities of integrity, credibility, and commitment to the mission and vision of Common Ground.
Promote a team environment.
Ability to work evenings, weekends, and holidays, as required.
Recommended Skills American Sign Language Attention To Detail Audio Equipments Communication Computer Displays Confidentiality Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
