Customer Service Representative/Teller (Floater)

The CSR is the face of Oxford Bank; CSRs act as the primary customer contact within each of our branches. The CSR are responsible for total customer satisfaction by meeting all financial needs of a customer (product, servicing and transactional), recommend appropriate solutions to meet customer needs, and provides excellent customer service including referrals to a specialist who can assist in meeting specific needs.
Duties include:
Recommend ways in which the bank can meet customers needs
Perform daily responsibilities to include cross-selling additional bank products, along with knowledge of opening and closing accounts, servicing customers, processing stop payments, wire transfers, telephone transfers, placing check orders, processing special instructions on accounts and performing general account maintenance
Ensure error free and accurate completion of all customer requests including: account openings, servicing request and routine bank transactions
Develop and deepen customer relationships by demonstrating ownership and resolving customer problems efficiently, and by turning servicing request and routine transactions into sales opportunities
Execute all servicing and banking transactions accurately; following all compliance and security proce-dures, and will balance cash drawer within balancing guidelines
Provide customer service including but not limited to: account opening, checkbook balancing, resolving customer problems and concerns and statement questions
Cross-sell personal and business banking services to present and potential customers
Follow cash handling and branch security procedure
Balance ATM
Assist in vault balancing
Other tasks as needed and assigned
Must be willing to work at all of our branch locations as needed
"Oxford Bank is an equal opportunity employer and is committed to providing equal employment opportunities and an environment free of discrimination and harassment. All employment decisions at Oxford Bank are made without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status."

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